Privacy policy

Oliver Bennet London Privacy Policy

This privacy policy describes how Oliver Bennet ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from oliverbennetlondon.com ("the Site") or otherwise communicate with us (collectively, "the Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this privacy policy carefully. By using and accessing any of the services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with this privacy policy, please do not use or access any of the services.

Changes to this Privacy Policy

We may update this privacy policy from time to time, particularly to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the site, update the "last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide the Services, comply with all applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or third parties.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

The information you submit directly via our Services may include:

• Basic contact information, including your name, address, phone number, email.
• Order information, including your name, billing address, delivery address, payment confirmation, email address, phone number.
• Account information, including your username, password, and security questions.
• Purchase information, including the items you view, put in your cart, or add to your wishlist.
• Customer support information, including information you choose to include in communications with us, for example, when sending a message via the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but it may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from suppliers and service providers who may collect information on our behalf, such as:

• Companies that support our site and services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card, billing address) to process your payment to fulfill your orders and provide you with the products or services you have requested, to fulfill our contract with you.
• When you visit our Site, open or click on the emails we send you, or interact with our Services or our advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be processed in accordance with this privacy policy. We are not responsible for the accuracy of the information provided to us by third parties and are not liable for third parties' policies or practices. For more information, see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide the Services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and allowing you to post reviews.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, for example, to send you marketing, advertising, and promotional communications via email, SMS, or postal mail, and to show you ads for products or services. This may include using your personal information to better tailor services and advertising on our site and other websites.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take actions regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for the security of your account identification information. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with You: We use your personal information to provide customer support and improve our services. It is in our legitimate interest to be able to respond to you, provide efficient services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use to power our store with Shopify, visit www.shopify.com/legal/cookies. We use cookies to power and improve our site and services (including to remember your actions and preferences), to perform analytics, and to better understand user interaction with the services (in our legitimate interest to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to better tailor the services, products, and advertising on our site and other websites.

Most browsers accept cookies by default, but you can choose to configure your browser to delete or reject cookies via your browser controls. Please keep in mind that deleting or blocking cookies may negatively impact your user experience and may result in some services not functioning properly, including certain features and functionalities disappearing. Moreover, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this privacy policy. Such circumstances may include:

• With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, processing and shipping).
• With business and marketing partners, including Shopify, to provide you with services and to advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you ask us, request or otherwise consent to us disclosing certain information to third parties, for example, to ship you products or through your use of social network widgets or login integrations, with your consent.
• With our affiliates or otherwise within our group of companies, in our legitimate interest of running a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category:

• Identifiers such as basic contact information and certain order and account information
• Commercial information such as order information, purchase information, and customer support information
• Internet or other similar network activity, such as Usage Data

Categories of Recipients:

• Vendors and third parties who provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
• Business and marketing partners
• Affiliates

We neither use nor disclose sensitive personal information for the purpose of inferring characteristics about you.

We have "sold" and "shared" (as these terms are defined in applicable law) personal information over the past 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of Personal Information:

• Identifiers such as basic contact information and certain order and account information
• Commercial information such as records of products or services purchased and purchase information
• Internet or other similar network activity, such as Usage Data

Categories of Recipients:

• Business and marketing partners

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible to all.

We do not control who will have access to the information you choose to make available to others, and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make public, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated or non-controlled sites, you should review their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. The information you provide on public or semi-public places, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of these third-party platforms, without limitation as to their use by us or by a third party. Our inclusion of such links does not imply, in itself, an endorsement of the content of these platforms or their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request their removal.

As of the effective date of this privacy policy, we do not actually know that we "share" or "sell" (as these terms are defined in applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Moreover, any information you send to us may not be secure during transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The duration for which we retain your personal information depends on various factors, for example, whether we need that information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may be entitled to some or all of the rights listed below concerning your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases, we may deny your request as permitted by law.

• Right of Access/Knowledge: You may have the right to request access to the personal information we hold about you, including details related to how we use and share your information.

• Right of Deletion: You may have the right to request that we delete the personal information we hold about you.

• Right to Correct: You may have the right to ask us to correct inaccurate personal information we hold about you.

• Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to ask us not to "sell" or "share" your personal information or to refuse the processing of your personal information for purposes considered "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.

• Right to Limit and/or Refuse the Use and Disclosure of Sensitive Personal Information: You may have the right to ask us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

• Withdrawal of Consent: When we rely on consent to process your personal information, you may have the right to withdraw that consent.

• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.

• Communication Preferences Management: We may send you promotional emails, and you can opt out of receiving them at any time using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated on our site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require them to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as possible, in accordance with applicable law.

We use Shopify's advertising services such as Shopify Audiences to help personalize the advertising you see on third-party websites. To prevent Shopify merchants who use these advertising services from using your personal information for these services, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below, or to file your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you reside, including the United States. Your personal information is also processed by staff and by third-party service providers and partners in these countries. If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is made to a country that has been determined to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights you have, please call or email us at info.oliverbennetlondon@yahoo.com.

For the purposes of applicable data protection laws, we are the controller of your personal information.